Discrimination is against the law
Magellan Complete Care of Virginia follows the law. We treat all people equally. We do not discriminate against anyone based on:
- National origin.
We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:
- Qualified sign language interpreters.
- Written information in many formats. These may include:
- Large print.
- Accessible electronic formats.
- Other formats.
We also provide free language services to people whose first language is not English. We offer:
- Qualified interpreters.
- Information that is written in other languages.
Contact us at 1-800-424-4046, TDD: 1-800-424-4048; TTY: 711 if you need any of these services.
If you believe we have not provided these services or discriminated in another way, you can file a grievance with:
8621 Robert Fulton Drive
Columbia, MD 21046
You can file a grievance in one of three ways.
- In person.
- By mail.
- By email.
The civil rights coordinator is available if you need help with any of this.
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.