Resources

Help in other languages or alternate formats

This website and other plan materials are available for free in other languages and formats including in print, large print, Braille or audio CD. To request the information in an alternate format and or language, call Member Services at 1-800-424-4518 (TTY 711). This call is toll free.

Our bilingual staff and interpreters are trained professionals. They understand medical and treatment information. They can help you communicate with your health care professionals, your family members or your friends about treatment and medical history. And they can provide health education.

If you have any problems reading or understanding this information, please contact our Member Services staff at 1-800-424-4518 (TTY 711) for help at no cost to you.

We provide reasonable accommodations and communications access to persons with disabilities.  Individuals who are deaf or hard of hearing or who are speech-impaired, who want to speak to a Member Services representative, and who have a TTY or other assistive device can dial 711 to reach a relay operator.  They will help you reach our Member Services staff. The Virginia Relay (711) service provides:

  • TTY (text telephone) - A TTY looks much like a phone, except it has a keyboard and text screen.
  • Voice Carry-Over (VCO) - For people who can speak clearly, yet have hearing loss significant enough to keep them from understanding what is being said over a standard telephone.
  • Speech-To-Speech (STS) - For people with mild to moderate difficulty speaking who can hear clearly over the phone.
  • Hearing Carry-Over (HCO) - For people with significant difficulty speaking.