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Fiscal/Employer Agent Update
Fiscal/Employer Agent Update
On January 1, 2019 ACES$ became the new Fiscal/Employer Agent (FE/A) for MCC of VA’s CCC Plus members who are enrolled in consumer directed services. ACES$ has been voted #1 in customer service in states where they serve with more than one F/EA.
As an ACES$ member you will enjoy the ACES$ Advantage which includes:
- The best member care
As the largest non-profit F/EA in the country, ACES$ has the resources to provide excellent service. They have a dedicated team that includes over 51% of people with disabilities. Their passion is making life easier for people with disabilities.
- Fast and easy timesheet submission
Personal care attendants enjoy quick timesheet submission through ACES$ OnlineTM. Their secure F/EA portal is easy to use. Coming soon is their on-the-go mobile app, ACES$ MobileTM EVV.
- View up-to-the-minute budget data and timesheets
When you log onto ACES$ OnlineTM, you get an accurate snapshot of your budget. You’ll also see any timesheets that need your approval.
- Choice of payment
Your personal care attendants can select the best payment method for them. ACES$ MCC of VA uses direct deposit and pay cards or paper paycheck.
- Language support
Language services in both English and Spanish. Their language line offers additional translations. For Spanish, call ACES$ at 1-844-500-3815 and press “9. Or call and request the language in which you would like to speak. An ACES$ team member will get someone on the line who can help you.
- Quick and easy personalized enrollment
With ACES$ MCC of VA, enrolling is easy. Both you and your personal care attendants benefit from secure online enrollment and easy forms.
- Live phone support
Unlike other F/EAs, you talk to a knowledgeable team member when you call ACES$ MCC of VA. You won’t be waiting on hold or forced through a series of prompts.
- Instant budget alerts
With instant alerts, ACES$ OnlineTM automatically rejects timesheets with identified errors. This will help prevent any future problems.
- Off-cycle payroll
Timesheet error? No problem! Thanks to their off-cycle payroll, you don’t have to worry about delaying your personal care attendant’s pay until the regularly scheduled pay date. All you have to do is submit a corrected timesheet. They’ll process it that coming Friday, even if it’s not a scheduled payday. Your personal care attendants won’t have to wait an extra week to get paid.
- Convenient hours
Available 8 a.m. to 8 p.m. Monday through Friday, they also have a 24-hour voicemail line and return calls quickly.
We’re excited about our new partnership with ACES$ and look forward to providing these new features that will make things easier for you!
If you have any questions or need help completing the packet, please call ACES$ at 1-833-955-4545 from 8 a.m. to 8 p.m. Monday through Friday, local time. You can also visit www.mycil.org or send an email to SupportVA@mycil.org for assistance.
Fiscal/Employer Agent change notification letter
ACES$ new member enrollment welcome letter
ACES$ new member enrollment packet
ACES$ member transition enrollment packet
ACES$ new member schedule A welcome packet letter
ACES$ new member schedule B welcome packet letter
ACES$ member pay schedule brochure
ACES$ timesheet instructions
Service Facilitator resources
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