Resources

Protected health information (PHI)

We follow all Commonwealth and federal laws and regulations relating to Privacy. This includes the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We have rules to protect your health information. This includes oral, written and electronic Protected Health Information (PHI). Information we protect includes but is not limited to:

  • Member name
  • Member ID number
  • Member address
  • Member telephone
  • Social security number
  • Date of birth
  • Health status
  • Name of your doctors

The Notice of Privacy Practices lists your rights under HIPAA. You have the right to see, correct and get copies of your PHI. We can use PHI for health plan activities. This includes paying doctor bills. Or providing care. We may have to share this information if required by state or federal law.

Magellan Complete Care of Virginia will go over the authorization, use and disclosure form with you. This form asks if you want to share your information with others involved in your care. This helps to coordinate your health care. Your Health Guide will give you the form. Or you can call Member Services. You can cancel your permission at any time.

If you need help, call Member Services toll-free at 1-800-424-4524, TTY 711.